**OUT OF AN ABUNDANCE OF CAUTION AND DUE TO COVID-19, WE ARE SUSPENDING ALL RETURNS AND EXCHANGES UNTIL FURTHER NOTICE**
LOST/DAMAGED BY USPS
Willow Mint Props is not responsible for any errors made by the postal service. If your package has be lost in transit please contact your local post office to file a claim.
If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping it. We will contact you for the correct address and you will be responsible for shipping and handling charges before we can resend the package again.
If delivery is refused by recipient or package is unclaimed, we will not issue a refund unless the package returns back to Willow Mint Props. Once the package returns, a refund will be applied for the cost of the items only.
RETURNS & EXCHANGES
You must contact us within 5 calendar days after receiving your package in order to qualify for a refund/exchange.
To receive a refund/exchange all items must be unworn, unwashed, and in unaltered condition.
Original shipping charges are not refunded and customer is responsible for the cost of return shipping. In order to qualify for a refund/exchange you must mail the unworn Items back within 3 days. We can not issue a refund on items that have been lost in the mail. Please be sure to keep your tracking number.
A 10% restocking fee will be applied to all returns.
All items on sale or purchased with a coupon/discount code are final sale items.
Coupon codes must be entered at check-out in the discount box in order to qualify and only one code may be applied per purchase. Shipping discount codes do not apply to orders outside of the U.S.