CUSTOM ORDERS & RUSH ORDERS

I Would Like A Custom Order, How Can I Contact You For a Custom Order? 

Willow Mint Props is owned by designer, Nicole Ricca. She does work on custom outfits for her clients and the prop industry. For any custom orders, please email her nicole@willowmintprops.com to start the process and find out all of the details for your outfit. 

 

How Fast Will My Order Be Shipped? 

All orders are handled chronologically, meaning every order is handled in the order that it is received. Willow Mint Props is a small business. Please keep this in mind during busy or holiday seasons. For any questions regarding your order, please email us nicole@willowmintprops.com. If you’d like to rush your order, please visit our Rush Order section below. 

 

Can I Have My Order Rushed? 

Yes! We are currently allowing rush orders. To have your order rushed, means that we will have your fast forwarded to the front of the line in our orders. Our Rush Order fee is $50. This does not include rushing shipment. Please keep this in mind when placing a rush order. 

 

Order Status

HAS MY ORDER SHIPPED AND IF SO HOW CAN I TRACK IT?

You can log in to your account at any time to see the status of your order. Once your order has shipped you will receive an email from us letting you know it has shipped. You will also get an email with your tracking number.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?

If your order has already been completed and sent to us you can email us at Nicole@willowmintprops.com to make adjustments as long as we have not yet shipped the order. If your order has not been completed you can make any necessary changes right in your cart.

HOW DO I CREATE AN ACCOUNT?

  1. Click the My Account link at the bottom of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

 

HOW DO I EDIT MY ACCOUNT INFORMATION?

Click the My Account link at the bottom of our site and log in to edit your account information.

I FORGOT MY PASSWORD, WHAT DO I DO?

Click the My Account link at the bottom of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Shipping and Returns

ARE THERE FEES INVOLVED IN CANCELLING AN ORDER?

If your order has not shipped there will not be fees to cancel your order. You will be refunded via your original payment method. We will refund you once we approve the cancellation request.

If your order has already shipped, and you want to cancel it, you will be responsible for the postage cost to ship the items back to us after they are delivered to you. Once we receive the items back at our shop, we will refund you for the cost of the products only. You will not be refunded any shipping charges.

 What's the Express Shipping Guarantee?

USPS has an Express Shipping Guarantee where they will refund the shipping charges if it did not arrive as scheduled. It does not technically guarantee your package will arrive but it will get you your money back if they fail to deliver as promised. After they approve the claim, we will refund you the shipping charges. Please remember, all items are 'made-to-order', so the 'shipping time' takes effect after the product is made and sent to the post office.

 

    WHAT IS YOUR RETURN/EXCHANGE POLICY?

    We do allow RETURNS within the following guidelines:

    1. The customer must request a return within 3 days of receiving the items. If your items are delivered on Tuesday you have until Friday to request to return them. Requests can be sent via email to Nicole@willowmintprops.com. You must speak to us or get an email response for a request to be considered approved.
    2. The items must be unused in order for us to accept them. We cannot accept items that have been used due to contagious diseases that could be transferred from one baby to the next.
    3. The customer is responsible for all shipping charges. When returning items the customer is responsible for the return label and must take the items to a postal store (Post Office, UPS store, etc.) to be shipped back to us. The items can be shipped back to Willow Mint Props by the cheapest option the customer can find (generally USPS is the cheapest). Items MUST be returned to our shop within 7 days of us approving the return request.

    Once we receive items back at our shop, we will thoroughly inspect them to be sure they were not used. Once this is confirmed, we will refund the customer the cost of the items returned only and not any shipping charges. Your refund will be processed by the same method of payment. PayPal refunds are instant and credit card refunds usually take 2-3 business days to show back up on the customers account.

     

    EXCHANGES

    Given a situation where an item has not been used you may exchange it for another item of higher or equal value within three business days of receipt. The customer is liable for all shipping costs unless there has been an error on behalf of Willow Mint Props.

    All returns or exchanges can be sent to the following address:

    Willow Mint Props
    5370 Chandler Way
    Ave Maria, FL 34142

    WILL MY PACKAGE HAVE INSURANCE COVERAGE?

    There is no insurance coverage on any packages. Packages will only have insurance if you specifically request and pay for it at checkout. I do not replace any lost or damaged items unless insurance was purchased. We recommend you purchasing insurance on all international orders. Unfortunately, things seem to get misplaced once in a while due to customs.

     

    DO YOU SHIP OUT OF THE UNITED STATES?

    We sure do!! Simply add the item to your cart and before checkout you will have to enter your country. Here it will then give you a price for shipping. Please know that our rates are actual and heavier or larger items will cost a bit more than our traditional smaller pieces.

     

    PRIVACY POLICY

    We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

     

    SECURITY

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

    Pricing and Billing

    DO I HAVE TO PAY SALES TAX?

    You will be required to pay sales tax on any transactions where we have met the US guidelines due to the Wayfair Act. 

     

    WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?

    Credit card refunds usually take 2-3 business days from the time we process the refund to show up on your account. PayPal payments should instantly show up in your PayPal account.

    Sales and Coupons

    ARE THERE RULES OR LIMITS ON YOUR COUPON CODES?

    Yes there are. Most coupons are one time use per customer (except for the free shipping coupon which can be used an unlimited amount of times).

    When you receive a coupon code via email or Facebook post from Custom Photo Props the rules or limits of that coupon will be outlined for you (expiration date, one time use, etc.).

    COUPONS AND SALES ARE NOT VALID ON PREVIOUS ORDERS THAT HAVE EXCEEDED A 24 HOUR WINDOW.Therefore, if you place an order on Monday and receive a newsletter from us with a coupon code on Wednesday but your order has already shipped, it cannot be used on that order. If your order has not shipped we can refund you the difference. Just like with big box stores, if your order already shipped, you must return it to get the sale price applied. 

     

    DO YOU EVER HAVE SALES?

    You can find our sales in the Sale tab on the home page. We switch up our sales about every 2-3 weeks. Join our newsletter to receive our coupon codes.

     

    HOW DO I USE A COUPON CODE?

    After adding items to your cart, click the "View Cart" link at the bottom of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

    HOW DO I LEARN ABOUT ANY NEW SALES OR OFFERS YOU HAVE?

    Our newsletter is the only place that you are guaranteed to be informed of our new sales and products! Be sure to check your Spam folder or promo box for Gmail users.